Shipping Policy
This Shipping Policy applies to all wholesale orders placed with Upsell Wholesale. By placing an order or making payment, you agree to the terms below.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Estimated Lead Time
The estimated lead time for wholesale orders is approximately 2–3 weeks.
The lead time begins after:
The order has been confirmed
Full payment has been received and cleared
All required customer information has been provided
The 2–3 week lead time is an estimate and not a guaranteed delivery date. Carrier transit time begins after the order has been dispatched and is separate from the order lead time.
2. Brand and Manufacturer Delays
Some products are sourced, allocated, produced, or released by brands or manufacturers.
Orders may be delayed due to:
Brand or manufacturer processing times
Production or replenishment delays
Inventory allocation or availability
Packaging or labeling changes
Supplier verification requirements
Warehouse or fulfillment delays
Carrier, weather, customs, or transportation issues
Circumstances outside our reasonable control
Upsell Wholesale will make reasonable efforts to provide updates when material delays are reported to us. However, we cannot control or guarantee processing timelines provided by brands or manufacturers.
3. No Refunds for Shipping Delays
This includes delays occurring beyond the estimated 2–3 week lead time and delays caused by a brand, manufacturer, carrier, customs authority, weather event, or another circumstance outside our reasonable control.
Orders remain active and will be shipped once the products are received, processed, and ready for dispatch.
If Upsell Wholesale determines that an order cannot be fulfilled, we will contact the customer regarding an appropriate replacement, account credit, or refund. A delay alone does not mean that an order cannot be fulfilled.
Any cancellation request remains subject to our Cancellation Policy:
https://upsellwholesale.com/cancellation-policy/
4. Shipping Charges
Shipping charges may be calculated separately based on:
Order quantity and weight
Package dimensions
Delivery location
Carrier and service level
Insurance or signature requirements
Preparation or special-handling requirements
Unless expressly included in the quotation or invoice, customers are responsible for all applicable shipping, insurance, customs, duties, taxes, and delivery-related charges.
5. Shipping Address
Customers must provide a complete and accurate shipping address before dispatch.
Upsell Wholesale is not responsible for delays, losses, or additional charges resulting from:
An incorrect or incomplete address
A change of address requested after processing
Refused or missed deliveries
Limited warehouse receiving hours
Failure to provide delivery instructions
A shipment returned as undeliverable
Address changes are not guaranteed once an order has entered processing or been dispatched. Additional carrier charges may be billed to the customer.
6. Tracking and Delivery
Tracking information will be provided when available after the shipment has been dispatched.
Carrier delivery dates are estimates and may change without notice. A carrier’s tracking status does not modify this Shipping Policy or create a guaranteed delivery commitment from Upsell Wholesale.
Customers are responsible for monitoring tracking information and ensuring that an authorized person is available to receive the shipment when required.
7. Risk of Loss
Unless otherwise stated on the applicable invoice, risk of loss passes to the customer when the order is transferred to the shipping carrier.
Upsell Wholesale is not responsible for loss, theft, damage, or delay occurring after the carrier accepts the shipment. We will reasonably assist customers with eligible carrier claims when supporting documentation is available.
8. Damaged, Missing or Incorrect Shipments
Customers must inspect all shipments promptly upon delivery.
Visible damage, missing cartons, shortages, or incorrect products must be reported to Upsell Wholesale within 48 hours of delivery.
Claims should include:
Order or invoice number
Description of the issue
Product names and quantities affected
Clear photographs of the products and packaging
Photographs of shipping labels and carton condition
Carrier documentation, where applicable
Products and original packaging must be retained until the claim has been reviewed. Submitting a claim does not guarantee a refund, replacement, or credit.
9. Force Majeure
Upsell Wholesale will not be liable for delays or failure to ship caused by circumstances outside our reasonable control, including natural disasters, severe weather, fires, labor disputes, carrier interruptions, government restrictions, customs delays, port congestion, transportation shortages, or cybersecurity incidents.
14. Contact Us
Upsell Wholesale