Privacy & Policy
Upsell Wholesale (“Upsell Wholesale,” “we,” “our” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit upsellwholesale.com, apply for a wholesale account, purchase products, contact our team or use our wholesale distribution and seller-support offerings.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Upsell Wholesale.
Information You Provide
We may collect information that you submit directly to us, including:
- Your name, email address and telephone number
- Company name, business address and contact information
- Billing and shipping information
- Selling channels and marketplace information
- Wholesale sourcing and inventory requirements
- Resale certificates, business licences and related verification documents
- Information submitted through contact forms, account applications, appointment requests, email, telephone or WhatsApp
- Questions, messages, feedback and customer-support communications
Wholesale Account Information
When you apply for an Upsell Wholesale account, we may collect information about your business, resale status, selling channels, purchasing requirements and eligibility to buy wholesale products.
Providing an application does not guarantee account approval. We use the information submitted to review the application, verify business details and communicate the next steps.
Orders and Transactions
When you place an order or make a payment, we may collect:
- Products ordered and quantities purchased
- Billing and delivery details
- Payment status and transaction records
- Order confirmations, invoices and purchasing history
- Shipping, fulfilment, returns and refund information
Payments may be processed by third-party payment providers. Those providers process payment information according to their own privacy policies and security practices.
Marketplace and Seller-Support Information
If you request ungating, account reinstatement or related seller support, we may collect information such as:
- Marketplace account details
- Suspension or performance notifications
- Account history and relevant metrics
- Previous appeals and correspondence
- Invoices, supplier records and supporting documentation
- Information concerning listings, products or compliance issues
Please submit only information that you are authorized to provide. Avoid including passwords or unnecessary sensitive personal information. You should redact unrelated personal or confidential information before sending documents to us.
Information Collected Automatically
When you use our website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser type and device information
- Operating system and general location
- Pages viewed and links selected
- Referring website or search source
- Date, time and duration of visits
- Cookie identifiers and website interaction data
We may collect this information through cookies, log files, analytics tools, pixels and similar technologies.
2. How We Use Information
We may use personal information to:
- Operate, maintain and improve our website
- Review wholesale account applications
- Verify business and resale information
- Process orders, payments, invoices, shipping and returns
- Communicate about product availability, orders and account status
- Respond to questions and customer-support requests
- Schedule consultations and appointments
- Provide requested wholesale distribution or seller support
- Review documents submitted for ungating or reinstatement matters
- Maintain accurate purchasing and supply-chain records
- Detect fraud, misuse, security threats and prohibited activity
- Comply with tax, accounting, contractual and legal requirements
- Protect our rights, customers, personnel and business operations
- Send marketing communications where permitted by law
- Measure website performance and understand how visitors use the site
We may also use aggregated or de-identified information for reporting, analytics and business planning where the information cannot reasonably identify an individual.
3. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand visitor activity, improve performance and measure marketing effectiveness.
Depending on the technologies used, cookies may include:
- Essential cookies required for website operation
- Preference cookies that remember user selections
- Analytics cookies that help us understand website usage
- Advertising or measurement cookies used to evaluate campaigns
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will request consent before using non-essential cookies.
4. How We Disclose Information
We may disclose personal information to the following categories of recipients when reasonably necessary:
Service Providers
We may work with companies that provide website hosting, ecommerce technology, payment processing, analytics, customer communication, appointment scheduling, document storage, fraud prevention and technical support.
Order and Distribution Partners
Information may be shared with shipping carriers, warehouses, preparation facilities, suppliers or other distribution partners when necessary to process and deliver an order.
Professional Advisers
We may share information with accountants, attorneys, insurers, auditors and other professional advisers when necessary for legitimate business, compliance or legal purposes.
Legal and Compliance Disclosures
We may disclose information when required by law, regulation, court order or lawful government request. We may also disclose information when reasonably necessary to protect our rights, prevent fraud, investigate misuse or protect the safety of customers and others.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, subject to appropriate confidentiality requirements.
With Your Direction or Consent
We may disclose information to another party when you request, authorize or consent to the disclosure.
5. Sale, Sharing and Targeted Advertising
Upsell Wholesale does not sell personal information for monetary consideration.
Certain analytics or advertising technologies may be considered “selling,” “sharing” or targeted advertising under some state privacy laws. Where applicable, we will provide legally required notices and methods for exercising opt-out rights.
Where required by law, we will also process recognized browser-based privacy signals, such as Global Privacy Control, as an opt-out request.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Maintaining wholesale account and transaction records
- Completing orders and resolving customer requests
- Meeting tax, accounting and regulatory obligations
- Enforcing contracts and resolving disputes
- Preventing fraud and protecting website security
- Maintaining required supply-chain and purchasing documentation
Retention periods may vary depending on the nature of the information, the relationship involved and applicable legal requirements.
7. Data Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, transmission method or storage system can be guaranteed to be completely secure. Please use caution when submitting information online and do not send account passwords or unnecessary sensitive information through ordinary email or website forms.
8. Your Privacy Rights
Depending on your place of residence and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Obtain a portable copy of certain information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising
- Limit certain uses of sensitive personal information
- Withdraw consent where processing is based on consent
- Appeal a decision concerning a privacy request
- Receive equal service without unlawful discrimination for exercising your rights
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, email info@upsellwholesale.com with the subject line “Privacy Request.” We may need to verify your identity or authority before completing the request.
An authorized agent may submit a request where permitted by law. We may request proof that the agent is authorized to act on your behalf.
9. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or contacting us at info@upsellwholesale.com.
Even if you opt out of marketing communications, we may continue sending non-promotional messages concerning applications, orders, transactions or an existing business relationship.
10. Third-Party Websites and Platforms
Our website may contain links to Amazon, Walmart, Calendly, Trustpilot, social media platforms and other third-party websites.
Upsell Wholesale does not control the privacy, security or content practices of third parties. Information you provide directly to another website is governed by that party’s privacy policy.
11. Children’s Privacy
Our website and wholesale offerings are intended for businesses and individuals aged 18 or older. We do not knowingly collect personal information from children under 13.
If we learn that personal information from a child has been collected improperly, we will take reasonable steps to delete it.
12. International Visitors
Upsell Wholesale is based in the United States. If you access our website from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.
Data-protection laws in those locations may differ from those in your country.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, business practices, technology or legal obligations.
When changes are made, we will revise the “Last updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.