Cancellation Policy
This Cancellation Policy explains how cancellation requests are handled for wholesale product orders, special-order inventory, appointments and paid seller-support engagements purchased from Upsell Wholesale.
By placing an order, approving a purchase order or engaging Upsell Wholesale for paid work, you agree to this Cancellation Policy and any additional terms included in your quotation, invoice, purchase order or written agreement.
1. Cancelling a Wholesale Product Order
To request an order cancellation, contact Upsell Wholesale as soon as possible at info@upsellwholesale.com.
A cancellation request may be approved if the order has not yet entered processing. An order is considered to have entered processing when one or more of the following has occurred:
- Inventory has been allocated or reserved
- A purchase order has been issued to a supplier
- Products have been ordered or transferred
- Labelling, preparation, packaging or fulfilment work has started
- Shipping documents or carrier labels have been created
- The order has been shipped or handed to a carrier
Submitting a cancellation request does not guarantee that the order can be cancelled.
2. Orders That Cannot Be Cancelled
Unless otherwise required by applicable law, the following orders are generally non-cancellable:
- Orders that have already shipped
- Special-order or customer-requested inventory
- Products sourced specifically for a customer
- Closeout, liquidation or final-sale inventory
- Orders involving customized preparation, labelling or packaging
- Perishable, temperature-sensitive or short-dated products
- Orders for which supplier commitments have already been made
- Orders identified as non-cancellable on the quotation, invoice or purchase order
If only part of an order has not entered processing, Upsell Wholesale may approve cancellation of the remaining unprocessed portion.
3. Special and Supplier-Confirmed Orders
Wholesale inventory may be sourced or reserved specifically for a customer after an order or purchase order is approved.
Once Upsell Wholesale has committed funds to a supplier, manufacturer, distributor or logistics provider, the order cannot ordinarily be cancelled. Any cancellation that is exceptionally approved may be subject to documented, non-recoverable supplier, processing, preparation or transportation costs.
Any applicable deduction will be communicated before the cancellation is finalized.
4. Marketplace Approval and Ungating
Purchasing a product or receiving an invoice does not guarantee approval from Amazon, Walmart or another marketplace.
A marketplace’s decision to approve or reject a seller, brand, category, product or document is outside Upsell Wholesale’s control. An order cannot be cancelled solely because:
- A marketplace rejects an application
- A seller is not approved to list a product
- A brand or category remains restricted
- A marketplace requests additional documentation
- The expected sales price, demand or profitability changes
Customers are responsible for reviewing product eligibility and applicable marketplace requirements before approving an order.
5. Paid Seller-Support Engagements
Cancellation terms for paid work—including ungating support, account reinstatement, document review or other customized seller support—will be stated in the applicable proposal, invoice or written agreement.
Unless the applicable agreement states otherwise:
- Upfront and non-refundable fees cannot be cancelled or refunded once work has started
- Completed research, document review, case analysis or appeal preparation is considered work performed
- Marketplace approval, account reinstatement, listing activation or funds release cannot be guaranteed
- Cancellation does not remove responsibility for fees already earned or costs already incurred
If a written service agreement contains different cancellation terms, that agreement will control to the extent permitted by law.
6. Appointment Cancellations
Customers who cannot attend a scheduled appointment should cancel or reschedule it as early as possible using the scheduling link or by contacting our team.
Whenever possible, please provide at least 24 hours’ notice. Repeated missed appointments may affect our ability to reserve additional consultation times.
Cancelling a free appointment does not automatically cancel a product order, application or paid engagement.
7. Cancellations by Upsell Wholesale
Upsell Wholesale may cancel or decline an order when reasonably necessary, including because of:
- Product unavailability
- Supplier cancellation or allocation changes
- Incorrect pricing or product information
- Payment failure or inability to verify payment
- Suspected fraud or unauthorized activity
- Shipping or fulfilment restrictions
- Legal, regulatory or marketplace-related concerns
- Inability to verify business or resale information
- Circumstances outside our reasonable control
If Upsell Wholesale cancels an order before fulfilment, the customer will receive a refund for the cancelled and unfulfilled portion. We will not be responsible for indirect losses, anticipated profits or marketplace-related expenses resulting from the cancellation.
8. Shipping Delays
If an order cannot be shipped within the stated or legally required timeframe, we will provide an update and, where required, offer the customer the choice to:
- Accept a revised shipping timeframe; or
- Cancel the affected unshipped portion for a refund
This section does not apply when a delay is caused by incomplete customer information, payment issues or another matter requiring action from the customer.
9. Approved Refunds
When a cancellation qualifies for a refund:
- The refund will ordinarily be issued to the original payment method
- Bank-transfer or alternative-payment refunds may require verification of the receiving account
- Refunds are generally initiated within 7–10 business days after cancellation approval
- Banks and payment providers may require additional processing time
- Shipping, preparation or other completed charges may not be refundable
- Only the cancelled and unfulfilled portion of an order will be refunded
Customers will be notified after an approved refund has been initiated.
10. How to Request a Cancellation
Please include:
- Customer or company name
- Order, invoice or purchase-order number
- Products or engagement being cancelled
- Reason for the request
- Preferred contact information
A cancellation is not confirmed until Upsell Wholesale provides written confirmation.
11. Policy Changes
Upsell Wholesale may update this Cancellation Policy to reflect changes in our operations, supplier requirements or applicable laws.
The version in effect when an order or engagement is accepted will generally apply to that transaction, unless a change is required by law.