Cancellation & Refund Policy

At Upsell Wholesale Seller Academy, we aim to provide clear information about our services and training programs before enrollment. This Cancellation & Refund Policy explains the terms that apply when you purchase or enroll in the Amazon US Wholesale Training, Launch & Management Program (“Program”).

By purchasing or enrolling in the Program, you acknowledge and agree to this policy, subject to any rights you may have under applicable law.

1. Cancellation Before Program Commencement

If you wish to cancel your enrollment before the Program begins, please contact us as soon as possible at the email address provided below.

Any refund eligibility will depend on:

The date of your cancellation request;
Whether the Program or services have already commenced;
Whether training materials or other paid services have already been provided;
The specific package or service purchased; and
Any applicable legal rights.

Where a refund is approved, it will generally be processed through the original payment method.

2. Cancellation After the Program Has Started

Once the Program has commenced, cancellation and refund eligibility may be limited because training sessions, educational materials, resources, consultations, or support services may already have been provided or made available.

Where applicable, the portion of the Program that has already been delivered may be considered when determining any refund.

3. Training and Support Services

The Program may include live training, educational materials, consultations, and post-training support or management services, depending on the package purchased.

Once a particular service has been delivered or made available, no refund will be applicable.

4. Missed Training Sessions

If you are unable to attend a scheduled live training session, you should notify Upsell Wholesale Seller Academy as soon as reasonably possible.

Missing a scheduled session does not automatically create a right to a refund.

Where reasonably possible, Upsell Wholesale Seller Academy may provide an alternative session, recording, or other reasonable means of accessing the relevant training material, depending on the Program structure.

5. Failure to Participate

Refunds are not automatically provided because a participant:

Does not attend training;
Does not complete assignments;
Does not respond to communications;
Does not use the available training materials;
Changes their business plans;
Decides not to pursue Amazon wholesale;
Does not have sufficient time to participate; or
Chooses not to use the services after purchasing them.

Participants are responsible for actively participating in the Program and making use of the services provided.

6. Amazon Approval, Sales, and Business Results

The Program is educational in nature and does not guarantee:

Amazon Seller Account approval;
Brand or category approval;
Product approval or ungating;
Supplier acceptance;
Product sales;
Revenue or profit;
A specific return on investment;
Business growth;
Any particular financial result.

A participant’s inability to achieve a particular business outcome does not, by itself, establish eligibility for a refund.

Amazon and other third-party platforms operate independently from Upsell Wholesale Seller Academy, and their policies and decisions are outside our control.

7. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same purchase or that a payment was processed incorrectly, please contact us promptly.

We will review the transaction and, where an error is confirmed, take appropriate corrective action.

8. Payment Disputes

Before initiating a payment dispute or chargeback, we encourage you to contact Upsell Wholesale Seller Academy so that we can review the issue and attempt to resolve it.

Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.

9. Non-Transferability

Program enrollment is generally personal to the purchaser and may not be transferred, resold, or assigned to another person without prior written approval from Upsell Wholesale Seller Academy.

Sharing account access or Program Materials with another person does not create a right to a refund.

10. Refund Processing

Where a refund is approved, it will normally be issued to the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.

Upsell Wholesale Seller Academy is not responsible for delays caused by third-party payment providers.

11. Exceptions Required by Law

Nothing in this Cancellation & Refund Policy is intended to exclude, restrict, or waive any refund, cancellation, withdrawal, or consumer protection rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides you with rights that differ from this policy, those legal rights will apply.

12. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes to our Program, services, business practices, or applicable legal requirements.

The latest version will be published on this page together with the applicable “Last Updated” date.

13. Contact Us

For cancellation or refund-related questions, please contact:

Upsell Wholesale Seller Academy

When contacting us regarding a cancellation or refund, please include your name, email address used for the purchase, order or transaction details, and the reason for your request.

Upsell is not just a training company – we are also an active wholesale supplier and Amazon service provider.
You learn from professional who work directly with suppliers, inventory, invoices and Amazon seller accounts every day.  Practical insights. Real experience. Better result.

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